bdjeed Privacy Policy

This Privacy Policy is issued by bdjeed ("bdjeed", "we", "us", "our") and applies to all personal data processed in connection with the bdjeed platform, accessible at bdjeed.net, including any associated mobile-optimised interfaces and customer support channels. This policy describes how bdjeed collects, uses, stores, shares, and protects personal data relating to registered players, prospective players, and visitors to the bdjeed website.

By registering an account with bdjeed, accessing the platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. Where consent is the legal basis for processing, you may withdraw that consent at any time by contacting us at [email protected], though withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.

This policy covers all players accessing bdjeed from Bangladesh, including users located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations within Bangladesh. bdjeed is committed to handling your personal information with care, transparency, and respect for your privacy rights.

bdjeed collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and occasionally from third-party sources such as payment processors and fraud-prevention services. The categories of data we collect are described below.

Data You Provide Directly

• Registration data: Full legal name, date of birth, gender, residential address, email address, and mobile phone number.
• Identity verification (KYC) documents: Copies of government-issued photo ID (National ID card, passport, or driving licence), proof of address documents, and proof of payment method ownership.
• Financial data: Deposit and withdrawal transaction records, payment method identifiers (e.g., the mobile number associated with your bKash or Nagad wallet), and bank account details where applicable.
• Communications data: Content of emails, live chat transcripts, and other messages you send to or receive from bdjeed support staff.
• Responsible gaming data: Self-exclusion requests, deposit limit settings, time-out requests, and any other information you provide in relation to responsible gaming tools.

Data Collected Automatically

• Technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone setting.
• Usage data: Pages visited, game sessions initiated and completed, bets placed, session duration, click and navigation paths, and feature usage patterns.
• Cookie and tracking data: Information collected via cookies, web beacons, pixel tags, and similar technologies (see the Cookies section below for full details).
• Geolocation data: Approximate geographic location derived from your IP address, used for jurisdiction verification and fraud prevention purposes. bdjeed does not collect precise GPS-level location data.

Data from Third-Party Sources

• Payment processors: Transaction status confirmations, payment method verification flags, and anti-fraud signals received from bKash, Nagad, Rocket, Upay, and banking partners.
• Fraud prevention and identity verification services: Risk scores, watchlist match results, and identity confirmation signals from third-party KYC and anti-money-laundering (AML) providers.

Data Category	Examples	Collection Method
Identity Data	Full name, date of birth, NID number	Provided by you at registration / KYC
Contact Data	Email address, mobile number, address	Provided by you at registration
Financial Data	Deposit/withdrawal history, wallet IDs	Generated through platform use / payment processors
Technical Data	IP address, device type, browser	Automatically collected via cookies / server logs
Usage Data	Games played, bets placed, session times	Automatically collected via platform analytics
KYC Documents	Passport copy, utility bill, photo ID	Provided by you during verification
Communications Data	Support chat logs, email correspondence	Generated through support interactions

bdjeed processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your personal data are as follows:

Account Management & Service Delivery

We use your registration and identity data to create and manage your bdjeed account, verify your eligibility to use the platform, process deposits and withdrawals, provide access to games and betting markets, and communicate with you about your account activity. This processing is necessary for the performance of the contract between you and bdjeed.

Identity Verification & Regulatory Compliance

bdjeed is required to verify the identity and age of all registered players as part of its responsible gaming and anti-money-laundering commitments. We use your KYC documents and identity data to confirm that you are aged 18 or above, that you are who you claim to be, and that your use of the platform does not present a financial crime risk. This processing is necessary to comply with our legal obligations.

Fraud Prevention & Security

We analyse technical data, usage data, and financial transaction data to detect and prevent fraudulent activity, money laundering, account takeover attempts, bonus abuse, and other forms of platform abuse. This includes automated screening against fraud databases and manual review by our security team where alerts are triggered. This processing is necessary for bdjeed's legitimate interests in protecting the platform and its players.

Responsible Gaming

bdjeed uses your gameplay data, deposit history, and responsible gaming settings to monitor for indicators of problem gambling behaviour. Where our systems detect patterns that suggest a player may be experiencing gambling-related difficulties, our responsible gaming team may make proactive contact. Players who have set deposit limits, cooling-off periods, or self-exclusions will have those preferences enforced using their account data. This processing is in the vital interests of players and is necessary to meet our responsible gaming obligations.

Customer Support

When you contact bdjeed support, we use your account data and the content of your communications to investigate and resolve your queries, complaints, and disputes. Support communications are retained for quality assurance and training purposes.

Marketing Communications

With your consent, bdjeed may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal promotions (such as Eid or Pohela Boishakh special offers), and other bdjeed news. You may withdraw your consent to marketing communications at any time by updating your communication preferences in your account settings or by replying STOP to any SMS message. Withdrawal of marketing consent does not affect your ability to use the platform.

Platform Improvement & Analytics

Aggregated and anonymised usage data is used to understand how players interact with the bdjeed platform, to identify areas for improvement, and to optimise the user experience. This data does not identify individual players and is processed on the basis of bdjeed's legitimate interests in improving its services.

bdjeed uses cookies and similar technologies (including web beacons, pixel tags, and local storage) to operate the platform, remember your preferences, analyse usage patterns, and protect against fraud. A cookie is a small text file placed on your device by a website you visit. The table below describes the categories of cookies used by bdjeed.

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Session management, login state, security tokens, fraud prevention. Required for the platform to function.	No — disabling these will prevent the platform from working correctly.
Functional	Remembering your language preference, game lobby layout, and responsible gaming settings between sessions.	Yes — disabling may affect your personalised experience.
Analytics	Tracking page views, session duration, and feature usage to help bdjeed understand how the platform is used and where improvements can be made.	Yes — analytics cookies can be declined without affecting platform access.
Performance	Measuring page load times, server response times, and identifying technical errors to improve platform stability.	Yes — performance cookies are non-essential.

Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, and browse in private/incognito mode, which limits cookie persistence. Please note that disabling strictly necessary cookies will prevent you from logging in to your bdjeed account. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

Clearing cookies will log you out of your bdjeed session and may reset certain platform preferences (such as game lobby layout settings) to their defaults. Your account data, balance, and game history are stored server-side and will not be affected by clearing browser cookies.

bdjeed does not sell your personal data. We share your personal data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

Payment Processors

To process your deposits and withdrawals, bdjeed shares the minimum necessary financial and identity data with payment service providers, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers process your payment data in accordance with their own privacy policies and applicable financial regulations. bdjeed does not store full card numbers or full mobile banking PINs — only transaction reference identifiers are retained on our systems.

Game Content Providers

Games offered on the bdjeed platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token and your account's player ID (a pseudonymous internal identifier, not your real name) are shared with the relevant game provider to manage the game session and record the outcome. Game providers do not receive your full personal profile or payment details.

Identity Verification & AML Partners

To fulfil our KYC and anti-money-laundering obligations, bdjeed works with third-party identity verification and compliance service providers. Your identity documents and personal data may be processed by these providers solely for the purpose of verifying your identity and screening against financial crime watchlists. All such providers are bound by strict data processing agreements.

Legal & Regulatory Disclosure

bdjeed may disclose your personal data to law enforcement agencies, regulatory bodies, tax authorities, or courts where we are legally required to do so or where disclosure is necessary to protect the rights, property, or safety of bdjeed, its players, or third parties. In such cases, bdjeed will disclose only the minimum data necessary to satisfy the legal obligation.

bdjeed retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The table below summarises our standard data retention periods by data category.

Data Category	Retention Period	Reason
Account & Registration Data	Duration of account + 5 years after closure	Contract performance; AML regulatory requirements
KYC Documents	Duration of account + 5 years after closure	Identity verification records; legal compliance
Financial Transaction Records	7 years from transaction date	Financial record-keeping; tax and AML compliance
Gameplay & Betting History	5 years from session date	Dispute resolution; responsible gaming monitoring
Support Communications	3 years from last interaction	Quality assurance; dispute resolution
Marketing Consent Records	Duration of consent + 3 years	Proof of consent; regulatory compliance
Technical & Usage Logs	13 months	Security monitoring; platform analytics

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised or aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes, as it no longer constitutes personal data.

If you request deletion of your personal data before the end of the applicable retention period, bdjeed will assess whether deletion is possible given our legal obligations. In cases where we are legally required to retain the data (e.g., financial transaction records), we will restrict active processing of your data while retaining it solely to meet that legal obligation.

bdjeed implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following measures:

• TLS/SSL encryption: All data in transit between your device and bdjeed servers is encrypted using Transport Layer Security (TLS) protocols. Our website enforces HTTPS at all times.
• Encryption at rest: Sensitive personal data, including KYC documents and financial records, is encrypted at rest using strong encryption algorithms in our database and document storage systems.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. bdjeed staff are granted access only to the data categories necessary for their specific role. All access to sensitive data is logged and audited.
• Two-factor authentication (2FA): bdjeed strongly encourages players to enable 2FA on their accounts. All bdjeed staff with access to sensitive systems are required to use 2FA.
• Penetration testing and vulnerability scanning: bdjeed's platform undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: bdjeed maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your personal data, affected players will be notified promptly with details of the breach and the steps taken to address it.

As a bdjeed player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us in writing at [email protected] with the subject line "Data Subject Request — [Your Right]" and include your full registered name and account username so we can locate your records. bdjeed will respond to all data subject requests within 30 calendar days of receipt.

Right of Access

You have the right to request a copy of the personal data bdjeed holds about you, along with information about how it is being used. We will provide this information free of charge in a structured, commonly used format within 30 days of your request.

Right to Rectification

If any of the personal data bdjeed holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For many data fields (such as your contact email or address), you can update your information directly in your account settings without needing to contact support.

Right to Erasure

In certain circumstances, you have the right to request that bdjeed delete your personal data — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. As noted in the Data Retention section, some data must be retained to comply with legal obligations; in such cases, we will restrict processing rather than delete.

Right to Restrict Processing

You may request that bdjeed restricts the processing of your personal data while a dispute about its accuracy or use is resolved, or where you object to processing based on our legitimate interests and a determination is pending.

Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format (such as CSV or JSON) and to transmit it to another service provider.

Right to Object

You have the right to object to processing of your personal data where bdjeed relies on legitimate interests as the legal basis. You also have the right to object to direct marketing at any time, without needing to provide a reason. Upon receipt of a marketing objection, bdjeed will cease all marketing communications immediately.

Rights Related to Automated Decision-Making

Some of bdjeed's fraud prevention, bonus abuse detection, and responsible gaming monitoring processes involve automated decision-making. Where a fully automated decision produces a significant effect on your account (such as account suspension), you have the right to request human review of that decision. Contact [email protected] to request a manual review of any automated decision affecting your account.

bdjeed reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. Where updates are material — meaning they affect how we collect or use your personal data in a significant way — we will notify registered players via the email address on file at least 7 calendar days before the updated policy takes effect.

Minor updates that do not affect the substance of how your data is used (such as formatting corrections, clarifications of existing practices, or contact detail updates) may be made without advance notice. The "Last Reviewed" date at the top of this page will always reflect when the policy was most recently updated.

We encourage you to check this page periodically to stay informed of how bdjeed protects your personal data. Your continued use of the bdjeed platform after a policy update takes effect constitutes your acknowledgement of the revised policy.

Contact Details

For all privacy-related enquiries, data subject requests, cookie questions, or concerns about how bdjeed handles your personal data, please contact our team:

• Email (Data Protection Enquiries): [email protected]
• Subject Line: "Privacy Enquiry" or "Data Subject Request — [specific right]"
• Response Time: All formal privacy correspondence will receive an acknowledgement within 5 business days and a substantive response within 30 calendar days.
• Platform: bdjeed.net

Please note that bdjeed email addresses are displayed as plain text for privacy and security reasons. Copy the address above into your email client to get in touch.