Responsible Gaming — Play Safe with bdjeed

Our Commitment

Gambling Should Always Be Entertainment

At bdjeed, we believe that online gambling is a form of entertainment — not a way to generate income, escape personal problems, or resolve financial difficulties. The overwhelming majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh enjoy cricket betting, live dealer tables, and slots purely for the thrill and fun they provide. We want to keep it that way for everyone.

Problem gambling is a recognised condition that can affect anyone, regardless of age, background, or income level. bdjeed takes its responsibility to player welfare seriously, and we have invested in a comprehensive set of tools, policies, and support pathways to help players stay in control of their gambling activity at all times.

Our responsible gaming programme is built on four core principles: prevention (making it easy to set limits before problems arise), early detection (monitoring for behavioural patterns that may indicate distress), intervention (proactive outreach by our player welfare team when warning signals are identified), and support (connecting players with professional help when they need it).

Account Controls

Set deposit caps, session time limits, and wager restrictions directly from your account dashboard. All changes take effect immediately or after a brief cooling period, depending on the tool selected.

Self-Exclusion Options

Choose to take a short break, a longer time-out, or a permanent self-exclusion from bdjeed. All self-exclusion requests are processed promptly and your account will be suspended for the selected duration.

Behavioural Monitoring

bdjeed's responsible gaming system continuously reviews gameplay patterns. If your activity shows signs consistent with problem gambling, our welfare team will make contact to offer support and information about available tools.

Strict Age Verification

bdjeed verifies the age of every player during the KYC process. No player under the age of 18 may open an account, make a deposit, or play any game on the bdjeed platform. We have zero tolerance for underage gambling.

Dedicated Support Team

Our player welfare support team is available around the clock. Whether you want to discuss your gambling habits, activate a limit, or need a referral to a professional counselling service, our team is here to help — no judgement.

Clear Information

bdjeed displays game odds, house-edge information, and responsible gaming reminders throughout the platform. We believe informed players make better decisions, and transparency is central to how we operate.

Age Restriction

18+ Only — No Exceptions

Gambling is strictly for adults aged 18 and above. bdjeed enforces this rule absolutely. Every player who registers on the bdjeed platform must complete identity verification (KYC) that confirms their date of birth. Accounts that cannot verify an age of 18 or over will be suspended and any funds held pending review.

Underage Gambling Is Illegal. Under no circumstances may anyone under the age of 18 register, deposit, or gamble on bdjeed. If you are aware of a minor attempting to access the platform, please report it immediately to [email protected]. bdjeed cooperates fully with authorities in all underage gambling cases.

Protecting Young People in Your Household

If you share a computer, tablet, or mobile device with children or young people, we strongly recommend taking the following precautions to prevent underage access to the bdjeed platform:

Always log out of your bdjeed account when you finish a session — never leave an active session open on a shared device.
Use a strong, unique password that younger household members cannot guess or access.
Enable parental controls or content-filtering software on shared devices. Tools such as Net Nanny, Qustodio, or the built-in parental controls on Android and iOS devices can restrict access to gambling websites.
Store your login credentials securely and never share them with others, including family members.
If you use a shared computer, consider using the browser's private/incognito mode when accessing bdjeed so that your session is not remembered.

Age Verification Process: All bdjeed accounts undergo mandatory KYC (Know Your Customer) verification. Acceptable age-verification documents include a valid National Identity Card (NID), passport, or driving licence issued by the Government of Bangladesh. Players who do not complete KYC will have withdrawal capabilities restricted until verification is completed.

Warning Signs

Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — develops gradually. It is often not obvious to the person affected, as the early warning signs can feel like normal enthusiasm for gaming. Being aware of these indicators can help you or someone you care about catch potential difficulties early, before they escalate.

Ask yourself the following questions honestly. If you answer "yes" to two or more of them, we strongly encourage you to use bdjeed's self-exclusion or limit tools, and to consider speaking with a professional support service.

Chasing Losses: Do you find yourself depositing more money to try to win back what you have already lost?

Gambling Beyond Your Means: Are you betting with money needed for rent, food, bills, or family expenses?

Lying About Gambling: Do you hide your gambling activity from family members, friends, or colleagues?

Inability to Stop: Have you tried to cut back or stop gambling but found it difficult or impossible?

Gambling to Escape: Do you gamble to relieve stress, anxiety, loneliness, boredom, or depression?

Neglecting Responsibilities: Is gambling causing you to miss work, studies, or important family obligations?

Borrowing to Gamble: Have you borrowed money from others — or considered taking a loan — specifically to fund gambling?

Preoccupation: Do you spend large amounts of time thinking about gambling, planning sessions, or reliving past wins and losses?

Escalating Stakes: Do you need to bet increasingly larger amounts to feel the same level of excitement?

Remember: Gambling should never feel like a compulsion or an obligation. If it stops being fun and starts causing stress, financial pressure, or relationship strain, it is time to take action. bdjeed's tools are here to help — and using them is a sign of strength, not weakness.

Self-Exclusion

Taking a Break From Gambling

Self-exclusion is one of the most effective tools available to players who feel they need to distance themselves from gambling for a period of time. bdjeed offers three levels of self-exclusion, ranging from a short cooling-off period to a permanent account closure. All self-exclusion requests are honoured without question and without pressure to reconsider.

01

Short Break (24 hrs – 6 weeks)

Take a brief pause from gambling. Your account will be suspended for the chosen duration. You will not receive any promotional communications during this period. The break cannot be reversed once activated.

02

Extended Time-Out (3 – 12 months)

For players who want a longer structured break. Account access, deposits, and gameplay are suspended for the full duration. Re-activation requires a 24-hour cooling period after the exclusion expires, to prevent impulsive return.

03

Permanent Self-Exclusion

A permanent and irrevocable closure of your bdjeed account. Any balance remaining at the time of exclusion will be returned to your registered payment method. This action cannot be reversed under any circumstances.

How to Activate Self-Exclusion

Log in to your bdjeed account using your registered username and password.
Navigate to Account Settings and select the Responsible Gaming tab.
Choose Self-Exclusion from the available tools and select your preferred exclusion period.
Confirm your identity by entering your account password when prompted.
Review the exclusion terms and click Confirm Exclusion to activate immediately.
You will receive a confirmation email to your registered address. Your account will be suspended within minutes of confirmation.

If you are unable to access your account settings or prefer to request self-exclusion directly, email our responsible gaming team at [email protected] with the subject line "Self-Exclusion Request". Include your registered full name and account username. We will process the request within 1 hour and send confirmation to your registered email address.

Spend Controls

Deposit Limits & Budget Controls

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. bdjeed allows you to set daily, weekly, and monthly deposit caps in Bangladeshi Taka (৳). Once a limit is set, you cannot deposit more than the specified amount within the chosen period, regardless of whether you are depositing via bKash, Nagad, Rocket, Upay, or bank transfer.

How Deposit Limits Work

Daily limit: Caps the total amount you can deposit within any rolling 24-hour period.
Weekly limit: Caps the total amount you can deposit within any rolling 7-day period.
Monthly limit: Caps the total amount you can deposit within any rolling 30-day period.

Limits take effect immediately when you lower them. If you request an increase to an existing limit, a mandatory 7-day waiting period applies before the higher limit becomes active. This cooling period is intentional — it gives you time to reconsider an impulsive decision to raise your spending cap.

Additional Budget Tools

Wager limits: Set a maximum amount you are permitted to stake on a single bet or game round.
Loss limits: Cap the total net loss you are prepared to accept within a defined period. Once the loss limit is reached, further gameplay is paused until the next period begins.
Session time limits: Set a maximum duration for any single gambling session. You will receive an on-screen notification when your time limit is approaching, and the session will end automatically when it expires.
Reality checks: Enable periodic on-screen reminders that display how long you have been playing and how much you have spent during the current session, helping you stay aware of your activity.

Recommended Starting Point: If you are new to bdjeed or to online gambling in general, we recommend setting a monthly deposit limit of no more than 5% of your monthly disposable income as a sensible starting point. This ensures that gambling remains a minor leisure expense rather than a financial burden. You can always adjust limits later via your account settings.

Time-Out Features

Session Controls & Time-Out Tools

Beyond deposit limits and self-exclusion, bdjeed provides several time-based controls that help you manage the amount of time you spend gambling. Research consistently shows that long, uninterrupted gambling sessions are associated with higher risk of problematic behaviour. Our time-out tools are designed to break the pattern of extended play and encourage regular reflection.

Session Duration Limits

You can set a maximum session length of anywhere from 30 minutes to 8 hours via your account's Responsible Gaming settings. When the limit is reached, you will be automatically logged out and will need to consciously log back in to continue — a deliberate pause that encourages you to step away and reflect before deciding to play more.

Reality Check Notifications

Enable reality check alerts to receive a pop-up message at regular intervals (every 30, 60, or 90 minutes) while you are playing. Each notification displays your current session duration and net balance change, giving you a clear picture of your activity. You can choose to continue or end your session at each prompt.

Cooling-Off Period

A cooling-off period is a short, temporary suspension of your account — typically 24 hours to 7 days — that you can activate in a single step from your account dashboard. Unlike full self-exclusion, a cooling-off period is designed for moments when you feel you have been playing too much recently and simply need a short, enforced break. The period cannot be shortened once activated.

Time-Out Does Not Cancel Pending Bets: Please be aware that activating a time-out or cooling-off period will prevent new bets from being placed, but any bets already placed before the time-out was activated will be settled normally according to their outcomes. If you have concerns about specific open bets, contact [email protected] before activating a suspension.

Support Resources

Getting Help — You Are Not Alone

If you are concerned about your gambling — or about someone else's — please reach out. There is no shame in asking for help, and taking action early makes a significant difference in outcomes. bdjeed's support team is available 24 hours a day, 7 days a week, and can connect you with professional resources immediately.

bdjeed Player Welfare Team

Our dedicated responsible gaming team can help you activate limits, process self-exclusion requests, discuss your gambling habits in confidence, or refer you to professional support services. Contact us at [email protected] — available 24/7, responses within 1 hour for welfare-related enquiries.

National Mental Health Helpline (Kaan Pete Roi)

Kaan Pete Roi is Bangladesh's volunteer-run emotional support and mental health listening service. If gambling is causing emotional distress, anxiety, or depression, their trained volunteers provide confidential, judgement-free support in a safe and caring environment.

National Institute of Mental Health (NIMH), Dhaka

The National Institute of Mental Health in Dhaka provides professional psychiatric and psychological services for a wide range of conditions, including behavioural addictions. If you or a family member needs professional assessment and treatment, NIMH is Bangladesh's leading public mental health institution.

Trusted Friends & Family

Sometimes the most important first step is simply telling someone you trust about what you are experiencing. Talking openly with a close friend, a family member, or a community leader can provide emotional support, accountability, and practical help in managing gambling behaviour.

Confidentiality Guaranteed: All communications with bdjeed's responsible gaming and player welfare team are strictly confidential. Information you share when requesting help or activating responsible gaming tools will not be used for any purpose other than providing you with the support and protection you have requested. We will never share your welfare-related data with third parties except where required by law.

Our Pledge

The bdjeed Responsible Gaming Pledge

bdjeed has made a formal, public commitment to responsible gaming across all aspects of its operation. The table below outlines specific pledges we make to every player on our platform, and how we deliver on them in practice.

Our Pledge	What It Means For You	Status
Strict 18+ Enforcement	Every account verified for age at registration. No exceptions. Underage accounts suspended immediately upon detection.	ACTIVE
Instant Limit Activation	Deposit, loss, and session limits take effect immediately when reduced. No delays, no override windows for downward adjustments.	ACTIVE
No Marketing to Excluded Players	Players who have activated self-exclusion are immediately removed from all marketing lists. No promotional emails, SMS, or in-platform offers.	ACTIVE
Proactive Welfare Outreach	Our team monitors for problem gambling patterns and makes proactive, non-judgmental contact with players who may need support.	ACTIVE
Transparent Odds Display	Game return-to-player (RTP) percentages and betting odds are displayed clearly so players can make fully informed decisions.	ACTIVE
Permanent Exclusion Honoured	Permanent self-exclusion requests are irreversible. We will never contact excluded players to invite them to return to the platform.	ACTIVE
24/7 Welfare Support	Responsible gaming support is available around the clock, every day of the year, including Eid, Pohela Boishakh, and all public holidays.	ACTIVE
SSL-Secured Data Handling	All player data, including responsible gaming records and welfare communications, is protected by SSL/TLS encryption at all times.	ACTIVE

Our Ongoing Commitment: bdjeed reviews and updates its responsible gaming policies at least twice per year to incorporate the latest research on problem gambling prevention and player welfare best practices. If you have a suggestion for how we can improve our responsible gaming programme, please share it with us at [email protected]. We take all feedback seriously.

Play Smart. Stay in Control.